Privacy Policy

Sogen Energy Ltd ("we", "us", or "our") is a New Zealand-based company distributing LiFePO4 battery systems and manufacturing Energy Hub cabinet systems. We operate from New Zealand and are expanding into Australia.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit sogenenergy.co.nz, purchase our products, or contact us for support. We are committed to complying with the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Act 1988.

We use your personal information to:

• Process and fulfil your orders and arrange delivery
• Communicate with you about your order, warranty, or technical support enquiry
• Send quotes, invoices, and account-related correspondence
• Manage warranty claims and product support
• Improve our website and marketing based on usage analytics
• Send you promotional emails if you have opted in (you can opt out at any time)
• Comply with legal and regulatory obligations

Our website uses cookies to improve your browsing experience, analyse traffic, and support advertising. These include essential cookies (required for the site to function), analytics cookies (e.g. Google Analytics), and advertising cookies (e.g. Google Ads, Meta Pixel). You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our site, you consent to our use of cookies as described here.

We do not sell your personal information. We may share it with:

• Freight and logistics providers to fulfil your delivery
• Payment processors (e.g. Shopify Payments, Stripe) to handle transactions securely
• Our manufacturer partner in China (AZE, Ningbo) for custom cabinet orders — only what is needed for production
• Professional advisors including our accountant and legal counsel
• Government agencies or law enforcement where required by law

Where we share data with overseas parties, we take reasonable steps to ensure it is protected to a standard comparable to the NZ Privacy Act 2020.

Your data is primarily stored on servers operated by Shopify Inc. (our ecommerce platform), which complies with international data security standards. We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure.

Despite our efforts, no system is completely secure. If you believe your data has been compromised, please contact us immediately.

We retain personal information for as long as needed to fulfil the purpose for which it was collected, or as required by law. Order and transaction records are typically retained for seven years for tax and accounting purposes. Warranty records are retained for the duration of the applicable warranty period plus three years.

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate or out-of-date information
• Ask us to delete your information (subject to legal obligations)
• Opt out of direct marketing communications at any time

Australian residents also have rights under the Australian Privacy Act 1988, including the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites (e.g. Victron Energy, SMA). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we'll update the effective date at the top of this page. For significant changes, we'll take reasonable steps to notify you directly.

If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact us:

If you are not satisfied with our response, you may contact the New Zealand Privacy Commissioner at privacy.org.nz, or the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you are located in Australia.